Lean Office

This session outlines how Lean can be applied to all aspects of a business not just the manufacturing side. It outlines the aims and reasons why Lean should be applied to any office environment.

  • Introduction to the Workshop
  • Identifying the Target Area
  • Costs – the Challenge
  • Lean Office Aims
  • Removing the Barriers
  • What Does a Lean Office Look Like?
  • The Key Steps to Lean Office
  • Workshop Scope and Measures
  • Making the Process Visible
  • Customer Needs and Values
  • Process Mapping and Metrics
  • Measuring Added Value Activities
  • Identifying Sources of Waste
  • Examples of Office Wastes
  • Introduction to Waste Worksheet
  • Identifying Improvements
  • Understanding Why Change is not Easy
  • Three Levels of Improvement
  • Making Change Happen
  • Constraint Management
  • Things You Cannot Say – Idea Killers
  • Setting Priorities
  • Introduction to Improvement Worksheet
  • Work Organisation and Configuration
  • Developing the Action Plan
  • The Rules of Action Planning
  • Measures of Performance
  • Measuring Benefits
  • Gaining Stakeholders Support