Quality and SPC

Through a variety of exercises the participants will gain hands on experience of how to utilise Quality techniques and SPC to enhance quality levels and improve process capability.


  • The Meaning of Quality
  • Quality Control
  • Attribute and Variable Methods of Measurement
  • Frequency Distribution
  • Normal and Non Normal Distribution Curves
  • Common and Special Causes of Variation
  • Standard Deviation for Normal Distributions
  • Machine Capability
  • Cp / Cpk Interpretation
  • Process Improvement Stages
  • Definition of SPC
  • The Five Influencing Factors
  • Introduction to SPC Charts
  • Concern and Corrective Action Logs
  • Chart Analysis Using Equations and Constants