Appraisals and Objective Setting

Course Summary

All leaders should appraise their staff to ensure both business and individual objectives are met. They also need to ensure people have challenges to aspire to and they understand there is also help and assistance available should the team require it.

Course Content

  • Objectives
  • Definition of and Appraisal
  • What are Your Fears about Conducting Appraisals?
  • Assessing Performance
  • The 3A System – Ability, Attendance and Attitude
  • The Performance Cycle
  • Setting Agenda’s
  • SMART Objectives
  • Evaluating Competencies
  • Evidence Formed by Impressions
  • Listening and Questioning Skills
  • Creating the Right Atmosphere
  • Using Praise and Recognition
  • Giving Time to let Appraisee’s Talk
  • Criticising Performance, Not Personalities
  • Using Positive Language
  • Avoiding Bias
  • Utilising Job Descriptions
  • Structuring the Interview
  • Be Wary of Irrelevant Arguments
  • Agreeing a Work Plan for the Future
  • Getting People to Open Up
  • The Role of the Manager
  • Kolb’s Learning Cycle
  • The BOOST Feedback Model
  • Beware of “Red Herrings”
  • Handling Sub Standard Performers
  • Individual Exercise – Role Play Appraisal Interview
  • Check List and Feedback
  • Maintaining Records
Teaching and Assessment
This course combines group discussions and practical exercises. Candidates will receive a certificate upon completion of the course.

Entry Requirements

There are no set entry requirements for this course although a good command of the English language is essential.
Ways to Study
This course is usually delivered in-company and can be delivered both in-house or public for multi sector audiences
Book your Place
To book a place please click here or call us on 01495 774433

Course Particulars

Duration: 1 day
Maximum Places: 12

Talk to us about this course

If you want to know more about Maxim Business Solutions or call us on:
01495 774433
You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.


The workshop will take place at Maxim Business Solutions. Suite 13, Pontsychan House, Abersychan, Pontypool, Torfaen. NP4 7BA or a venue to suit our client requirements.


Our training days begin at 9.30 am and end at between 4.30 to 5.00pm depending on the content of the day.
The price includes all training materials, handouts, refreshments and lunch.