Course Summary

Another essential skill that today’s leader has to have is assertiveness. This ensures they can get things done by selecting the best person to carry out any particular task. Their skills in getting that person to do what is asked of them is paramount in ensuring both speed and quality is maintained and team members do not feel they are being taken advantage of.

Course Content

  • Legal Rights
  • Personal Rights
  • Rights and Responsibilities
  • Behaviour Styles
  • Passive Behaviour
  • Aggressive Behaviour
  • Assertive Behaviour
  • Individual Exercise
  • High and Low Levels of Aggression
  • Syndicate Exercise
  • Handling Aggressive Behaviour
  • Dealing with Non Assertive Behaviour
  • Reactions to Non Assertive Behaviour
  • Making and Refusing Requests
  • Giving and Receiving Criticism
  • The Rules for Giving Criticism Assertively
  • Syndicate Exercise
  • Feedback on Leaders Performance
Teaching and Assessment
This course combines group discussions and practical exercises. Candidates will receive a certificate upon completion of the course.

Entry Requirements

There are no set entry requirements for this course although a good command of the English language is essential.
Ways to Study
This course is usually delivered in-company and can be delivered both in-house or public for multi sector audiences
Book your Place
To book a place please click here or call us on 01495 774433

Course Particulars

Duration: 2 days
Maximum Places: 12

Talk to us about this course

If you want to know more about Maxim Business Solutions or call us on:
01495 774433
You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.


The workshop will take place at Maxim Business Solutions. Suite 13, Pontsychan House, Abersychan, Pontypool, Torfaen. NP4 7BA or a venue to suit our client requirements.


Our training days begin at 9.30 am and end at between 4.30 to 5.00pm depending on the content of the day.
The price includes all training materials, handouts, refreshments and lunch.