Conflict Management and Feedback

Course Summary

A key role within the leaders remit is to manage conflict within the team. We stress that conflict is healthy provided it is managed to enable issues to be raised and therefore resolved. To do this the leader must understand their role in managing effectively.

Course Content

  • Objectives
  • Procedures
  • The Two Dimensions – Co-operation or Assertive?
  • Conflict Management Styles
  • The Thomas Kilman Model
  • Tools for Developing the Skills Required
  • Competing
  • Accommodating
  • Avoiding
  • Compromising
  • Collaborating
  • Case Studies and Feedback
  • Dealing with Non Productive Team Conflict
  • Disruptive Behaviour Intervention Model
  • The Eleven Common Disruptive Behaviour Patterns and how to deal with them
Teaching and Assessment
This course combines group discussions and practical exercises. Candidates will receive a certificate upon completion of the course.

Entry Requirements

There are no set entry requirements for this course although a good command of the English language is essential.
Ways to Study
This course is usually delivered in-company and can be delivered both in-house or public for multi sector audiences
Book your Place
To book a place please click here or call us on 01495 774433

Course Particulars

Duration: 1 day
Maximum Places: 12

Talk to us about this course

If you want to know more about Maxim Business Solutions or call us on:
01495 774433
You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.


The workshop will take place at Maxim Business Solutions. Suite 13, Pontsychan House, Abersychan, Pontypool, Torfaen. NP4 7BA or a venue to suit our client requirements.


Our training days begin at 9.30 am and end at between 4.30 to 5.00pm depending on the content of the day.
The price includes all training materials, handouts, refreshments and lunch.