Discipline, Grievance and Counselling Skills

Course Summary

Maintaining discipline within the team is a must for all leaders. On this training we introduce participants to modern concepts of how to manage poor performers and the skills involved to ensure performance is enhanced.

Course Content

  • List of Problems in Dealing with People
  • Categorise List into the Three Areas – Discipline, Counselling or Grievance?
  • Procedures
  • Syndicate Exercise – Why Disciplinary?
  • The Purpose of the Disciplinary Process
  • The Two Extremes – Punishment / Improvement
  • Counselling Skills
  • Syndicate Exercise – Counselling / Coaching
  • Counselling Sub-skills
  • Questioning Techniques
  • Case Studies
  • Counselling Style Questionnaire
  • The Rehearsal Process
  • The Six Step Approach
  • Role Play – Redundancy
  • Video Case Study
  • Role Play – Poor Performance
  • Role Play – Discipline
  • Case Study
  • Role Play – the Skunk
  • Syndicate Exercise – Preventing Problems
  • Consistency and Fairness
  • Definition of Consistency and Fairness
  • The Boiler Room Incident
  • Formality and Informality
  • The Five Step Approach to Discipline
  • The Four Step Approach to Grievance
  • Leap of Faith
  • Case Study
  • Syndicate Exercise – Disciplinary Interview
  • Syndicate Exercise – Grievance Interview
Teaching and Assessment
This course combines group discussions and practical exercises. Candidates will receive a certificate upon completion of the course.

Entry Requirements

There are no set entry requirements for this course although a good command of the English language is essential.
Ways to Study
This course is usually delivered in-company and can be delivered both in-house or public for multi sector audiences
Book your Place
To book a place please click here or call us on 01495 774433

Course Particulars

Duration: 1 day
Maximum Places: 12

Talk to us about this course

If you want to know more about Maxim Business Solutions or call us on:
01495 774433
You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.


The workshop will take place at Maxim Business Solutions. Suite 13, Pontsychan House, Abersychan, Pontypool, Torfaen. NP4 7BA or a venue to suit our client requirements.


Our training days begin at 9.30 am and end at between 4.30 to 5.00pm depending on the content of the day.
The price includes all training materials, handouts, refreshments and lunch.