Effective Communication

Course Summary

Almost every Customer of Maxim Business Solutions has identified that communication can be identified as being at the root cause of many problems and therefore has a major impact on the moral of the Team. The role of the Leader in ensuring good, effective communications is in place is therefore paramount. This day explores the reasons for good and bad communication and how the Team Leader can positively affect the situation.

Course Content

  • Definition of Communication
  • A Modern Day Model
  • The Two Aspects to Consider
  • Listening Skills Exercise
  • Body Language
  • Barriers to Communication
  • Effective Communication
  • The Social Styles
  • Non Assertive Communication
  • Aggressive Communication
  • Assertive Communication
  • How to Improve Communication
  • Face to Face Communication
  • Heavy Style
  • Small Words add Clarity
  • Vague Words
  • Chinese Whisper
  • The Smith and Jones Exercise
  • Economy of Words
  • Using Email Effectively
Teaching and Assessment
This course combines group discussions and practical exercises. Candidates will receive a certificate upon completion of the course.

Entry Requirements

There are no set entry requirements for this course although a good command of the English language is essential.
Ways to Study
This course is usually delivered in-company and can be delivered both in-house or public for multi sector audiences
Book your Place
To book a place please click here or call us on +44 (0)1495 774433

Course Particulars

Duration: 1 day
Maximum Places: 12

Talk to us about this course

If you want to know more about Maxim Business Solutions or call us on:

01495 774433

You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.


The workshop will take place at Maxim Business Solutions. Suite 13, Pontsychan House, Abersychan, Pontypool, Torfaen. NP4 7BA or a venue to suit our client requirements.


Our training days begin at 9.30 am and end at between 4.30 to 5.00pm depending on the content of the day.
The price includes all training materials, handouts, refreshments and lunch.