Internal Auditor

Course Summary

Leaders need to be aware of where their business is performing to standard and where the opportunities lie for improvement in performance. To carry out this task they need to be aware of the traits of successful auditing of systems, procedures and people.

Course Content

  • Why Audit?
  • Quality Auditing
  • The Systematic Approach
  • Quality Management
  • Motivational Factors
  • Quality and Auditing
  • The Reasons for Auditing
  • The Audit Basis
  • Planning
  • Phases
  • Task Definition
  • Using Checklists
  • Auditing Methods
  • Questioning Techniques
  • Judging Non Conformance
  • Non Conformance Types
  • Categorising Non Conformance
  • The Human Aspects
  • Handling Aggressive Behaviour
  • Typical Reactions
  • The Self Fulfilling Prophesy – Negative / Positive
  • Giving and Receiving Criticism – the Rules
  • The Three Stages of an Audit
  • The Content
  • The Opening
  • The Core
  • The Close
  • Following Up on Audits
  • Image and Body Language
  • Listening Skills
  • Good Auditor Qualities
  • Consistency and Fairness when Auditing
  • Conducting the Audit
  • Exiting the Audit
  • Syndicate Exercise – Carry Out Audit
  • Feedback
Teaching and Assessment
This course combines group discussions and practical exercises. Candidates will receive a certificate upon completion of the course.

Entry Requirements

There are no set entry requirements for this course although a good command of the English language is essential.
Ways to Study
This course is usually delivered in-company and can be delivered both in-house or public for multi sector audiences
Book your Place
To book a place please click here or call us on 01495 774433

Course Particulars

Duration: 2 days
Maximum Places: 12

Talk to us about this course

If you want to know more about Maxim Business Solutions or call us on:
01495 774433
You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.


The workshop will take place at Maxim Business Solutions. Suite 13, Pontsychan House, Abersychan, Pontypool, Torfaen. NP4 7BA or a venue to suit our client requirements.


Our training days begin at 9.30 am and end at between 4.30 to 5.00pm depending on the content of the day.
The price includes all training materials, handouts, refreshments and lunch.