Sales & Relationship Selling Training

Course Summary

This training looks at the variety of skills required to set up and then close a sales activity. We will cover the framework needed, and how to become proficient at sales and the steps required.

Course Content Relationship Selling

  • Aims of Sales Training
  • Topics Covered
  • Image of Salespeople
  • The Professional Sales Person
  • Fear of Selling
  • The Role of Sales
  • The Six Steps of Selling
  • Preparation
  • Information Objectives
  • First Impressions
  • Suitable Environment
  • Create an Interest
  • Building Rapport
  • Be Aware of Your Voice
  • Call Guidelines
  • Customers and Questioning Technique
  • Sales Statistics and Previous Clients
  • Demonstrating Active Listening
  • Barriers to Active Listening
  • Supporting – Features and Benefits
  • Competitive Advantages
  • Telling versus Selling
  • Closing – the Dangers
  • Closing Questions
  • Customer Record Cards
  • Post Evaluation
  • Practical Tips
  • The Seven Times Rule
  • Persistence

 

Relationship Selling

Course Summary

Our Sales training also focuses on developing the capability and confidence of sales people, providing them with professional skills and behaviours needed to be successful in these competitive times.

Course Content

  • The Importance of Preparation
  • Agenda Setting
  • Building Rapport including Communication Skills
  • Knowing Your Customer
  • Questioning Skills (Including Consequence Questioning / Logical & Emotional Questioning)
  • Diagnosing the appropriate solution?
  • Features, Advantages & Benefits
  • Handling Client Resistance
  • Closing the Sale
  • Maintaining relationships?

Also:

  • Referrals / Lead Generation Skills
  • Telephone Appointment Making Skills
  • Relationship Management Skills

Teaching and Assessment

This course combines group discussions and practical exercises.

Entry Requirements

There are no set entry requirements for this course although a good command of the English language is essential.

Ways to Study

This course is usually delivered in-company and can be delivered both in-house or public for multi sector audiences
Course Particulars

Duration: 2 days
Maximum Places: 9

Teaching and Assessment
This course combines group discussions and practical exercises. Candidates will receive a certificate upon completion of the course.

Entry Requirements

There are no set entry requirements for this course although a good command of the English language is essential.
Ways to Study
This course is usually delivered in-company and can be delivered both in-house or public for multi sector audiences
Book your Place
To book a place please click here or call us on 01495 774433

Course Particulars

Duration: 1 day
Maximum Places: 12

Talk to us about this course

If you want to know more about Maxim Business Solutions or call us on:
01495 774433
You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.

Venue

The workshop will take place at Maxim Business Solutions. Suite 13, Pontsychan House, Abersychan, Pontypool, Torfaen. NP4 7BA or a venue to suit our client requirements.

Logistics

Our training days begin at 9.30 am and end at between 4.30 to 5.00pm depending on the content of the day.
The price includes all training materials, handouts, refreshments and lunch.