9D Problem Solving

Course Summary

This session is designed for participants who have to attack the root cause of problems, ensuring they do not re-occur. The participants will learn about the 9D Problem Solving structure. They will work their way through a work based case study, positively moving forward via the nine distinct stages of the problem solving process.

Course Content

  • Prepare for 9D
  • Establish the Team
  • Describe the Problem
  • Develop the Interim Containment Action
  • Define and Verify the Root Cause and Escape Point
  • Choose and Verify the Permanent Corrective Action
  • Implement and Validate the Permanent Corrective Action
  • Prevent Recurrence
  • Recognise Team and Individual Contributions

Problem Solving Tools Covered Will Include:

  • Brainstorming
  • Flow Charts
  • Paired Comparison
  • Criteria Based Decision Making
  • Belbin’s Team Characteristics
  • Histograms
  • Pareto Analysis
  • The 5 Why’s
  • Kepner and Tregoe
  • Cause and Effect Diagrams
  • Scatter Diagrams
  • Decision Making Worksheets
  • Problem Prevention Worksheets
  • Givens and Wants
  • FMEA Analysis
Teaching and Assessment
This course combines group discussions and practical exercises. Candidates will receive a certificate upon completion of the course.

Entry Requirements

There are no set entry requirements for this course although a good command of the English language is essential.
Ways to Study
This course is usually delivered in-company and can be delivered both in-house or public for multi sector audiences
Book your Place
To book a place please click here or call us on 01495 774433

Course Particulars

Duration: 3 days
Maximum Places: 12

Discount available

Book more than one person on a Lean Awareness training course and the 2nd and subsequent delegates attending the same course on the same date, will get a 5% discount off the published course price.

Talk to us about this course

If you want to know more about Communicate with Impact or its suitability for you or a colleague call us on:
01495 774433
You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.


The workshop will take place at Maxim Business Solutions. Suite 13, Pontcychan House, Abersychan, Pontypool, Torfaen. NP4 7BA


Our training days begin at 9.30 am and end at between 5.00 to 5.30pm depending on the content of the day.
The price includes all training materials, documents, refreshments and lunch.