Communication Skills in Customer Services

Course Summary

Participants will start to work their way through the Lean implementation journey, putting in place tools and techniques in a structured approach in a classroom based simulation. This will show how businesses can work smarter not harder using tools such as 5S, 7 Wastes, SMED, Value Stream Mapping, TPM and Process Capability. The day concludes with measures of performance that indicate the benefits to both the Business and its employees of successful, Lean implementation.

Course Content

  • Definition of Lean
  • What Lean Entails
  • Traditional versus Lean Manufacturing
  • Benefits to the Business
  • Benefits to Employees
  • The Five Phases
  • Simulation Outline (Five Different Runs and Reviews)
  • Supplier Basics
  • Value Stream Mapping
  • Measures of Performance
  • The 7 Wastes
  • 5S Workshop Management
  • Visual Management
  • Product Cell Design
  • SMED Techniques
  • Takt Time
  • Line Balancing
  • Process Capability
  • Pull versus Push Production
  • Team Empowerment
  • Build to Order

Teaching and Assessment

This course combines group discussions and practical exercises. Candidates will receive a certificate upon completion of the course.

Entry Requirements

There are no set entry requirements for this course although a good command of the English language is essential.

Ways to Study

This course is usually delivered in-company and can be delivered both in-house or public for multi sector audiences

Book your Place

To book a place please click here or call us on 01495 774433


Course Particulars

Duration: 1 day
Maximum Places: 12

Discount available

Book more than one person on a Lean Awareness training course and the 2nd and subsequent delegates attending the same course on the same date, will get a 5% discount off the published course price.

Talk to us about this course

If you want to know more about Communicate with Impact or its suitability for you or a colleague call us on:

01495 774433

You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.


The workshop will take place at Maxim Business Solutions. Suite 13, Pontcychan House, Abersychan, Pontypool, Torfaen. NP4 7BA


Our training days begin at 9.30 am and end at between 5.00 to 5.30pm depending on the content of the day.

The price includes all training materials, documents, refreshments and lunch.