Telephone Selling Skills

Course Summary

After working through this programme delegates will be able to:

  • Understand the psychology of buying.
  • Recognise the appropriate market place.
  • Plan and execute an effective Telesales Call.
  • Close a sale.
  • Manage an account base.

Course Content

Session 1 – Preparation

  • The buying & selling process
  • Setting challenging objectives
  • Establishing the customers needs

Session 2 – The Call

  • Introduction
  • Establishing a rapport
  • Questioning techniques
  • Features & Benefits
  • Buying signals

Session 3 -Closing

  • Overcoming objections
  • A fall back position
  • Meeting the customers needs
  • Asking for the sale

Session 4 -Review

  • Customer service excellence
  • Communication with professionalism
  • Role play
Teaching and Assessment
This course combines group discussions and practical exercises. Candidates will receive a certificate upon completion of the course.

Entry Requirements

There are no set entry requirements for this course although a good command of the English language is essential.
Ways to Study
This course is usually delivered in-company and can be delivered both in-house or public for multi sector audiences
Book your Place
To book a place please click here or call us on 01495 774433

Course Particulars

Duration: 1 day
Maximum Places: 12

Discount available

Book more than one person on a Lean Awareness training course and the 2nd and subsequent delegates attending the same course on the same date, will get a 5% discount off the published course price.

Talk to us about this course

If you want to know more about Communicate with Impact or its suitability for you or a colleague call us on:
01495 774433
You may well be able to speak directly to one of our trainers. If not, one of them will call you within 24 hours.


The workshop will take place at Maxim Business Solutions. Suite 13, Pontcychan House, Abersychan, Pontypool, Torfaen. NP4 7BA


Our training days begin at 9.30 am and end at between 5.00 to 5.30pm depending on the content of the day.
The price includes all training materials, documents, refreshments and lunch.